Products / K2 Outsourcing /Outsourcing
K2 Outsourcing
Outsourcing
Basic Information
Outsourcing of the K2 Information System is an alternative approach to the operation of an information system and services connected therewith. The product differs in the concept as concerns financing of the project, introduction and operation of the information technologies (incl. hardware and basic software), but in particular with regard to the quality of services provided for the client as compared with the case when these technologies are acquired into ownership.
One of the main features of the K2 Information System Outsourcing is passing the responsibility for the IS operation to the provider, which has positive effect not only on the quality of the IS operation, but also on the provision of the internal services. The K2 Information System Outsourcing service is completed with a number of related services (e.g. connectivity to the Internet, IP telephony, servicing etc.).
The second basic feature is the fact that the K2 IS Outsourcing means a solution without necessary investment. In case of outsourcing, the K2 Information System is not acquired into ownership, but a service is purchased (in principle hire of the K2 IS) which is subject to the payment of regular monthly lump sum charges.
One of the main features of the K2 Information System Outsourcing is passing the responsibility for the IS operation to the provider, which has positive effect not only on the quality of the IS operation, but also on the provision of the internal services. The K2 Information System Outsourcing service is completed with a number of related services (e.g. connectivity to the Internet, IP telephony, servicing etc.).
The second basic feature is the fact that the K2 IS Outsourcing means a solution without necessary investment. In case of outsourcing, the K2 Information System is not acquired into ownership, but a service is purchased (in principle hire of the K2 IS) which is subject to the payment of regular monthly lump sum charges.
Hypothetical Case of 100% Outsourcing
Should be the term “IT outsourcing” fulfilled in the as wide as possible extent, it would be necessary to pass the care for the HW, basic and application SW to an external firm. In a company using fully external services in the IT area, there can be for example only terminals and a methodical administrator of the information system. His/her task is, in particular, cooperation with the provider as concerns definition of the methodical procedures in the company concerned, maintenance of the information system with regard to the data consistency, supervision over provider’s back-up mechanisms or communication with the provider when removing faults or partial failure of the services, if appropriate. In the case of 100% IT outsourcing, this employee can concentrate on the assistance provided for the users in order to make their work more effective by means of application programmes, which unquestionably represents a benefit for the employer who can, in this way, optimize labour cost of such employees.
Advantages
reduced investment into information technologies precise overview as concerns cost connected with information system operation passing responsibility to the provider uniform and contractually agreed guarantees as concerns provision of such service permanent access to new technologies
Advantages resulting from the information technologies outsourcing can be divided into several groups. On the one hand, there are direct economic benefits which can be easily measured as they are related with the cost reduction (e.g. reduction of cost/investment connected with development of the information system). In view of the fact that within the K2 IS Outsourcing service, significant part of the responsibility is passed to the provider, the client obtains much more. There are also advantages in the personnel or administrative area. One of the key benefits is the guarantee as concerns availability of an expert team with knowledge of client’s information system (in most cases developed and implemented by this team). Thus, an enterprise not oriented on the information technologies branch (it uses IT only for the purpose of its main business plan) which does not want or is not able to employ a team of experts on a long-term basis can make use of services of the outsourcing provider.
Other Advantages
Personnel
permanent availability and engagement of experts in the informatics
substitutability of operators, administrators etc.
expert team for different IT areas (Knowledge Base)
knowledge of the latest technologies
experience in the information systems
Administration
It concerns, in particular, passing the administrative processes in the firm’s IT area to the outsourcing provider:
definition of procedures when facing various occurrences
calculable, regular monthly cost
responsibility for construction, maintenance, and management of the IT department
preparation for the information system audit
project management of all processes within the information system
permanent availability and engagement of experts in the informatics substitutability of operators, administrators etc. expert team for different IT areas (Knowledge Base) knowledge of the latest technologies experience in the information systems
Administration
It concerns, in particular, passing the administrative processes in the firm’s IT area to the outsourcing provider:
definition of procedures when facing various occurrences calculable, regular monthly cost responsibility for construction, maintenance, and management of the IT department preparation for the information system audit project management of all processes within the information system
For Whom Is The Service Intended
In general, for any company; however, this company should fulfil at least some of the following criteria:
firms which intend to finance effectively information technologies
companies which want to concentrate primarily on their own business
clients who want to have always up-to-date software versions and new technologies at their disposal
small and medium-sized firms as well as large companies without any limitation as concerns business branch and type
firms which intend to finance effectively information technologies companies which want to concentrate primarily on their own business clients who want to have always up-to-date software versions and new technologies at their disposal small and medium-sized firms as well as large companies without any limitation as concerns business branch and type
Service Description And Parts
Basic Parts
K2 IS licence including rights of use and service support
hire of related technologies
Optional Parts
hire of other applications (MS Office and others)
pre-implementation services
post-implementation services
K2 IS administration
system administration
other services (Internet connectivity, support for Internet information services, e-commerce)
The services provided within the K2 IS Outsourcing can be divided into two groups – basic and optional. The first group includes, in particular, possibility to use licences, thus licence rights to the K2 Information System, or to other upgrade systems, if appropriate. At the same time, the client obtains necessary technical equipment (communication facilities) and basic software (terminal client).
K2 IS licence including rights of use and service support hire of related technologies
Optional Parts
hire of other applications (MS Office and others) pre-implementation services post-implementation services K2 IS administration system administration other services (Internet connectivity, support for Internet information services, e-commerce)Detailed Breakdown of Service Package
Basic
hiring K2 IS licence
hire of related technologies
hiring K2 IS licence- rights of use to the software
- service support
hire of related technologies- DB server hardware
- terminal server hardware
- OLAP and other server hardware
- other supporting hardware
- software
- service support, SLA
Optional
These additional services can be used by the client any time in case of need. Provision of optional services is focused primarily on improved efficiency and quality of the client’s work.
hire of other applications (MS Office XP, OLAP Browser and other) pre-implementation services pre-implementation analysis data conversion from other systems training of users post-implementation services switch to new system versions methodical support consulting support development and adjustments of the system training courses for users implementation of upgrade systems from third persons hot-line K2 IS administration database maintenance, consistency checks data backup administration related with setting of access rights and user accounts removing faults on the base of error messages and user messages regular system control and diagnostics system administration regular hardware diagnostics design, realization and verification of security other services internet connectivity support for Internet information services usage of e-commerce
more information (PDF format)
TOP